For our in-store, we offer a 10-day in-store return policy on eligible items, which means you have 10 days after receiving your item to request an exchange or store credit that you can use toward future purchases in-store or online.

• Please read the Condition of Returned Items to be eligible for an exchange or store credit.

Please note that you do not need to contact us prior to bringing your item back to the store, and a return authorization is not required.

For our eBoutique, we offer a 21-day online return policy on eligible items to ensure your satisfaction with your purchase. This means you have 21 days after receiving your item to request an exchange or store credit that you can use for future purchases, either online or in-store. For your convenience, online purchases can also be returned in-store for an exchange or store credit.

• Please read the Condition of Returned Items to be eligible for an exchange or store credit.

Perfect Fit: Get Fitted Before Shopping Online

To ensure a perfect fit when shopping online at Curated Lingerie eBoutique, we recommend getting fitted beforehand. If you're new to our eBoutique, take advantage of our online Fit Guide or give us a call in-store for personalized fitting guidance from our professional bra-fitting consultants.

While browsing our items online, we want you to feel confident in your choices. However, we also understand the importance of an in-person fitting experience. That's why we highly recommend scheduling a personalized bra fitting appointment at our boutique. Our professional staff will ensure you receive the support you need and experience comfort and confidence all day long. Treat yourself to the perfect fitting bra—it's only a visit away at Curated Lingerie.

Online Order Cancellation

We strive to ship online orders as quickly as possible to ensure prompt delivery. As a result, it is challenging to change or cancel an order once it has been placed.

To be eligible for an exchange or store credit, the item must be returned in the condition it was delivered to you. The item should be packed in its original packaging, along with the original receipt. All original tags and stickers must be attached to the item. The item must be clean, unworn, and unwashed, and it must also be free of any body odors, scents, dirt, or other markings. Any body products found on the item will result in it being deemed damaged and not processed. Items must be packaged appropriately to maintain their integrity; if possible, please use the packaging in which the items were originally delivered.

We reserve the right to decline returns for items that do not have a manufacturing defect but have been damaged by the customer, or to prevent fraud or abuse. If these conditions are not met, the return may not be accepted, and the item will be returned to the purchaser at their own expense.

For hygienic reasons, certain items are a final sale and cannot be exchanged or refunded for store credit. This includes, but is not limited to, all underwear, briefs, thongs, shapewear, swimwear, and hosiery. This also includes all accessories, such as items with an adhesive base (nipple covers, breast tape, inserts, personalized items, etc.) and items in sealed packages or containers. Additionally, gift cards (gift certificates), sale items, special offer items, and special orders (preorders) are final sale.

Curated Lingerie strives to ensure the highest quality shopping experience by rigorously inspecting all items before delivery, whether in-store or online. Although we make sure to inspect all items for defects or damages before shipment, it is the customer’s responsibility to check the product upon delivery. Our return policy for defective items is designed to be fair and transparent. Our full liability is limited to exchanging the item once the supplier deems it defective, and customers will be required to provide clear photos or videos of the defect to facilitate a fair evaluation. Please note that we are not responsible for defects caused by customer misuse of items.

We encourage you to refer to our Care Guide for the care of your purchased items and to follow the care instructions provided by the manufacturers. If you need assistance with returning or exchanging a defective item, please fill out our Return Form.

Curated Lingerie gift cards can be used both in-store and online. Gift cards are final sale and are non-refundable, non-redeemable for cash, and cannot be returned or exchanged. Lost, damaged, or stolen gift cards will not be reimbursed or replaced. Once a store credit gift card has been issued, it cannot be reversed, refunded, or exchanged. Gift cards are non-transferable and cannot be used for unauthorized transactions. Discount codes and coupons cannot be used or combined to purchase gift cards. Items purchased with a gift card are subject to our standard return policy. Any exchanges of items purchased with a gift card or store credit will be issued as a store credit. Gift cards can be used multiple times as long as there is a remaining balance. Gift cards do not expire and do not have any associated maintenance or dormancy fees. Gift cards cannot be used to purchase other gift cards.

Store credit at Curated Lingerie functions like a gift card, so all gift card rules apply. Items purchased in-store and returned within the 10-day return window, as well as items purchased online and returned within the 21-day return window, are eligible for store credit. Our store credit provides you with the flexibility to use it for future purchases both in-store and online, and it never expires. Enjoy the freedom and convenience of shopping with Curated Lingerie at your own pace, knowing your store credit is always available for you.

For your convenience, we offer an in-store pickup option. Please ensure you have received an email from us indicating that your order is ready for pickup before visiting us. When you arrive at the store, notify a Curated Lingerie associate that you are there to pick up your online order. They will verify your photo identification or ask for order details, including your order number and name.

If a package is returned due to an incorrect address, refusal of delivery, or failure to claim, the customer will be responsible for reshipping costs.

• Free available in-store pick up for online orders
• Orders totaling over $175 (after applying discounts, excluding taxes) qualify for free shipping across Canada.
• Orders totaling under $175 (excluding taxes), shipping costs are $15 within Alberta and $20 Canada-wide.
• Original shipping costs are non-refundable.
• Return and exchange shipping fees are the responsibility of the customer.
• Shipping costs are covered by us if we made the error. In this case, we will cover the cost of the return and re-shipment.

If you have any questions about our return policy, please do not hesitate to contact us return@curatedlingerie.com. We are here to assist you.